Returns & Exchanges

At Josh & Jenna, we want you to love your purchase. If you are not completely satisfied, you can return or exchange any eligible item within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the items in their original packaging with all tags attached, ensuring the product is in its original, unused condition.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated courier and keep your tracking receipt; we will process your refund or exchange once the items reach our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing